Refund policy

At Your Budz, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our refund policy below.

Refund & Return Window

Our refund and return policy lasts 30 days from the date of purchase. If 30 days have passed, we cannot guarantee a refund or exchange.

Damaged or Defective Products

If you receive a faulty product, please contact us at info@yourbudz.com within 30 days of your purchase. To expedite your request, include a description along with a photo and/or video of the issue.

• If the product is defective and has been used, you do not need to return it.

• Upon review and confirmation of your complaint, we will issue a refund or send you a replacement at no additional cost.

Refund Process

Once your refund is approved, it will be processed automatically, and a credit will be issued to your original payment method. Processing times may vary depending on your bank or credit card provider.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

1. Check your bank account again.

2. Contact your credit card company, as processing times may vary.

3. Reach out to your bank, as some institutions take additional time to post refunds.

If you have completed these steps and still haven’t received your refund, please contact us at info@yourbudz.com, and we’ll be happy to assist you.